Privacy Policy

1. Information We Collect

We may collect the following information from users:

• Personal Information, such as full name, phone number, email address, date of birth, gender, and other information provided during registration or profile updates.
• Account Information, such as username, password, membership ID, loyalty points, reward history, voucher usage, transaction history, and account activity.
• Transaction Information, such as purchase details, order history, payment status, reward redemption, promo usage, and loyalty program participation.
• Device and Technical Information, such as device type, operating system, application version, IP address, device identifier, and usage logs.
• Location Information, if required by the application, to provide location-based services, nearby store information, or promotional offers. Users may disable location access through device settings.

2. How We Use the Information

The collected information may be used for the following purposes:

• To create and manage user accounts.
• To provide loyalty points, rewards, vouchers, and promotional programs.
• To process transactions and reward redemption.
• To personalize user experience and application content.
• To send notifications related to promotions, rewards, account activity, or service updates.
• To improve application performance, security, and user experience.
• To prevent fraud, misuse, or unauthorized access.
• To comply with applicable legal and regulatory requirements.

3. Sharing of Information

• We do not sell or rent users' personal information to any third party. However, we may share user information with:
• Service providers or partners who support application operations, such as cloud hosting, payment gateway, notification service, analytics provider, or customer support system.
• Business partners involved in loyalty programs, promotions, rewards, or transaction processing.
• Government authorities or legal institutions if required by applicable laws and regulations.
• All third parties who receive user information are required to protect the information and use it only for the intended purposes.

4. Data Storage and Security

• We implement reasonable technical and organizational security measures to protect users' personal information from unauthorized access, misuse, loss, alteration, or disclosure.
• Users acknowledge that no method of data transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we will make our best efforts to protect users' personal information.

5. User Rights

Users have the right to:

• Access their personal information.
• Update or correct inaccurate personal information.
• Request deletion of their account and personal data.
• Withdraw consent for certain data processing activities.
• Disable certain permissions through device settings, such as location or notification access.

Requests related to personal data can be submitted through the contact information provided in this Privacy Policy.

6. Account Deletion

• Users may request account deletion through the application feature or by contacting our support team.
• After the account deletion request is processed, user data may be deleted, anonymized, or retained only as required by applicable laws, business records, dispute resolution, fraud prevention, or legal obligations.

7. Cookies and Similar Technologies

• The application may use cookies, tracking technologies, or analytics tools to understand user behavior, improve services, monitor performance, and provide a better user experience.
• Users may manage certain tracking permissions through device or application settings.

8. Push Notifications

• The application may send push notifications related to loyalty points, rewards, vouchers, promotions, transaction updates, or service information.
• Users may disable push notifications through device settings.

9. Children's Privacy

• The Total Buah Store Loyalty application is not intended for users under the age of 17 years without consent from parents or legal guardians.
• We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information from a child has been collected without consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our services, application features, legal requirements, or business operations.
• Any changes will be published in the application or on our official website. Users are encouraged to review this Privacy Policy periodically.

11. Contact Us

If users have any questions, complaints, or requests regarding this Privacy Policy or personal data processing, please contact us at: